Please be advised Optus are currently making changes to their network which may affect your Optus Cel-Fi RS2 system.
Some of these changes may result, but are not limited to the following symptoms. An E1 (No Signal) or E6 (Location Lock) error indicator on the LED display, dropouts, weak or no available signal or other unusual behaviour.
Based on the knowledge currently available to Powertec the cause of the disruption to your service appears to be related to frequency changes made to the cell tower, the cell tower ID, or the amplitude of the signal previously available to you.
To fix this issue please follow the below steps to reconfigure your unit with new frequency:
Things you need
- USB cable to connect CU (Coverage Unit) to a windows computer. (Android phone USB cable will work.)
- Stable Internet on your Computer.
- Download all the files from HERE
- Unzip the folder to access the files.
1. Power up both the units, wait until CU flashes E1 or E6.
2. Connect your USB cable to CU via windows Computer.
3.Run As Administrator “CDM20802_Setup”. Wait for 10 seconds as it will install in the background.
4. Run As Administrator “Install FTDI Device Driver”. Wait until install finishes and the black window disappears.
5. Restart your computer/laptop.
6. Run As Administrator “Nextivity RedHawk”.
7. Put username: powertec
8. Put password: 12345
9. Click “Connect to CU”.
10. On drop-down list select “Optus”.
11. Click “GO” and wait till the status box says “Configuration update verified. Done.”
Your unit should now work. If you continue to experience an E1 or E6 error message after upgrading your system please follow the steps below.
How to fix the E6 error and unlock the unit.
- With both units powered up, disconnect the power to the Coverage Unit.
- Touch the front of the Coverage unit and the Window unit together so they are facing towards each other.
- Power up the Coverage unit.
- With the units still touching the reset process will begin.
- Once the green status LED flashes rapidly for 10 seconds, disconnect the power to the Coverage unit during this rapid flashing.
- The allowed tower list will be rest and the green LED on the Window Unit will remain solid for 5 seconds to indicate it has bees reset.
If you are still unable to connect to the Optus network after following the process above, please call Powertec Support on 07 5577 0500 (Option 1 then 7)
