If you have an ALTAI WiFi Unit and you have successfully connected all your devices (phones/computer/Printer/Google home) via WiFi but-
- Cannot print from laptop/computer.
- Cannot communicate with Google home or Amazone Alexa.
- Cannot access security camera.
Then please disable the "Isolation" setting which blocks intra-WLAN user communication. If enabled, clients/user devices cannot communicate with each other directly in the same WLAN. (By default, it is enabled).
Step by step instruction to change the setting.
Step 1- Please log in to the ALTAI device. Follow the link "How to access ALTAI WiFI Web admin" for details
Step 2- Go to Configuration->Wireless-> Radio*** -> WLAN tick off the Isolation for that SSID. Then click Submit
Step 3- Click Save&Apply link to apply the changes
With the new setting, the issue should be resolved. If not please click here to submit a ticket. One of our support members will get in touch with you.