There are several reason why your status light would be solid red. The best way to determine the specific reason is to use the WAVE Mobile or Desktop application while connected to your device. Even if your unit is displaying a solid rd light it should still be able to connect to the WAVE app.
Possible causes are the unit is overheating. Be sure to check your unit is getting proper ventilation.
It could also be a hardware error.
Sometimes simply powering off the unit for a few minutes can resolve both of these issues.
Important note: Please ensure the unit is using the original power adapter that came with it and is connected to the correct voltage power source. The Powertec Cel-Fi Warranty does NOT cover damage or faults caused by using the incorrect power adapter, using the incorrect power source, voltage spikes or lightening damage.
The Cel-Fi GO system requires, either the 240v AC power adapter 12v DC--1.5A PSU, or the 12v DC--1.5A PSU cigarette lighter adapter supplied with your unit.